Privacy Policy

Last updated: April 17, 2026

This Privacy Policy explains how VERO MODA collects, uses, shares, and protects information when you visit our website, place an order, contact customer support, subscribe to email marketing, or interact with our online store.

Information We Collect

VERO MODA may collect information that you provide directly, information related to your purchases, and information collected automatically when you use the website.

• Contact details, such as name, email address, billing address, and shipping address
• Order details, such as products purchased, order number, size, color, quantity, and order history
• Account information, such as login details or saved preferences if you create an account
• Customer support information, such as messages, return requests, exchange requests, and product questions
• Payment-related information needed to complete a transaction
• Website usage information, such as pages viewed, device type, browser type, referring pages, and general interaction data

How We Use Information

VERO MODA uses customer information to operate the store, process orders, provide support, improve the shopping experience, and communicate with customers.

• To process, confirm, ship, and manage orders
• To communicate about purchases, account activity, returns, exchanges, and customer service requests
• To respond to questions about products, sizing, orders, shipping, returns, and account help
• To detect, prevent, and review suspicious, unauthorized, or fraudulent activity
• To improve website performance, product presentation, customer experience, and store functionality
• To send marketing emails when you subscribe or otherwise provide permission
• To comply with applicable operational, security, recordkeeping, and legal requirements

Order Processing

When you place an order with VERO MODA, we use the information you provide to process payment, confirm the purchase, prepare the order, arrange delivery, provide order updates, and support any post-purchase questions.

Order information may also be used to help with returns, exchanges, refunds, damaged item requests, wrong item reports, and customer support reviews.

Payment Information

Payment information is used to complete transactions and prevent unauthorized payment activity. VERO MODA uses the payment methods provided at checkout, including PayPal, Stripe, and credit card payment options.

Payment details may be processed by the payment processor selected during checkout. VERO MODA does not ask customers to send full payment card details by email or contact form.

Cookies And Analytics

VERO MODA uses cookies and similar technologies to support website functionality, remember preferences, understand website performance, and improve the customer shopping experience.

Cookies and analytics may help us understand how visitors use the website, which pages are viewed, how customers move through the store, and how website content performs. You can manage or disable cookies through your browser settings, but some website features may not work properly without them.

Email Marketing

If you subscribe to VERO MODA email marketing, we may use your email address to send updates about products, promotions, store news, offers, and related shopping content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages about your orders or account.

Service Providers

VERO MODA may share limited information with service providers that help operate the store and provide customer services. These providers may support payment processing, order management, shipping, website hosting, analytics, email delivery, fraud prevention, and customer support.

Service providers are expected to use customer information only as needed to perform services for VERO MODA and not for unrelated purposes.

Data Security

VERO MODA uses reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online system can be guaranteed to be completely secure. Customers should use strong account passwords, avoid sharing account access, and avoid sending sensitive payment information through email or contact forms.

Data Retention

VERO MODA keeps personal information for as long as needed to provide store services, process orders, resolve customer support requests, manage returns and exchanges, maintain business records, prevent fraud, and meet applicable recordkeeping requirements.

When information is no longer needed, it may be deleted, anonymized, or securely retained only as necessary for legitimate business or compliance purposes.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

You may also have the right to withdraw consent for certain processing activities, such as email marketing. To submit a privacy request, contact VERO MODA at [email protected].

Children’s Privacy

VERO MODA does not knowingly collect personal information from children. The website is intended for customers who are able to use online shopping services in accordance with applicable rules.

If you believe a child has provided personal information to VERO MODA, please contact us so we can review the request and take appropriate action.

International Users

If you access VERO MODA from outside the country where our store operations or service providers are located, your information may be processed or stored in locations that may have different data protection rules from your location.

By using the website and providing information, you understand that your information may be handled as described in this Privacy Policy.

Policy Updates

VERO MODA may update this Privacy Policy from time to time to reflect changes in store operations, website features, service providers, or privacy practices.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means you acknowledge the updated Privacy Policy.