Return Policy

At VERO MODA, we want your shopping experience to feel simple and confident. If your purchase is not right for you, please review the return information below before sending anything back.

Return Eligibility

To be eligible for a return, your item must meet the return requirements below:

• The item must be returned within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• The item should include all original tags, labels, packaging, and accessories, if applicable.
• The item must not show signs of wear, damage, alteration, stains, fragrance, or other use.
• You must contact VERO MODA customer service before sending the return.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or final sale reasons. Non-returnable items may include:

• Items marked as final sale, if applicable at the time of purchase
• Items that have been worn, washed, altered, damaged, or used
• Items missing original tags, labels, packaging, or included accessories
• Gift cards, if offered
• Personalized, customized, or made-to-order items, if offered
• Items that cannot be returned for hygiene reasons once opened or used

How To Start A Return

Before returning any item, please contact our customer service team. Do not send your return to any address until you receive return instructions from us.

1. Email VERO MODA customer service at [email protected] within 30 days of delivery.
2. Include your order number, the email address used at checkout, the item you want to return, and the reason for your return.
3. Wait for our customer service team to provide the correct return instructions and return details.
4. Pack the eligible item securely and follow the return instructions provided by customer service.
5. Keep any return receipt, tracking details, or proof of shipment for your records.

Customer-Service Return Instructions

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

We do not display a fixed return address on this page. Return details may vary depending on the order, item, and return request. Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

VERO MODA offers 30 Days Free Returns for eligible items when the return is approved and completed according to the instructions provided by customer service.

If a return is sent without approval, sent to the wrong location, shipped after the return window, or does not meet the eligibility requirements, it may not qualify for free return service and may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method where possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card provider, or payment service may require additional time to post the refund to your account.

Original shipping fees, upgraded shipping costs, or other non-product charges may not be refundable unless required by applicable rules or confirmed by customer service.

Exchanges

If you need a different size, color, or style, please contact us at [email protected] before sending your item back. Exchange availability depends on item condition, stock availability, and return eligibility.

If an exchange cannot be completed, customer service may provide return instructions so you can return the eligible item and place a new order separately.

Damaged Or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact VERO MODA customer service as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item, packaging, label, or damage. This helps us review your request and provide the next steps.

Final Sale Rules

Items marked as final sale, clearance final sale, or otherwise non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item is eligible, contact customer service before sending it back.