Shipping Policy
At VERO MODA, we want your order experience to be clear from checkout to delivery. Please review the shipping details below for processing times, delivery estimates, tracking updates, customs information, and how to contact us if you need help with a shipment.
Free Worldwide Shipping
VERO MODA offers Free Worldwide Shipping on eligible orders. No separate shipping fee is added for standard worldwide delivery.
Estimated delivery times are provided as a guide and may vary depending on destination, order volume, local delivery conditions, and circumstances outside our control.
Shipping Timeline
After your order is placed, our team begins processing it as quickly as possible. The timeline below explains the typical order flow.
Order Processing
Orders are typically processed within 1–3 days after the order is placed.
Estimated Delivery
Estimated delivery time is typically 2–5 days after processing is completed.
Tracking Update
Tracking information may take 1–3 days after shipment to update.
Order Processing Time
VERO MODA orders are usually processed within 1–3 days. Processing includes order review, payment confirmation, item preparation, and packing before shipment.
Orders placed during weekends, holidays, peak sale periods, or high-volume periods may require additional handling time. If there is an issue with your order details, our customer service team may contact you before shipment.
Estimated Delivery Time
Estimated delivery time is 2–5 days after the order has been processed and shipped. Delivery estimates are not guaranteed arrival dates, and actual delivery time may vary by destination and local conditions.
Weather, customs review, carrier delays, local holidays, incorrect address details, or other delivery disruptions may affect the final delivery time.
Shipping Destinations
VERO MODA provides Free Worldwide Shipping. Availability may depend on destination, local delivery access, order details, and any restrictions that apply to a shipment.
If we are unable to ship to the address provided, customer service will contact you using the email address associated with your order.
Shipping Rates
Standard worldwide shipping is free. Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
No separate customs duty, import tax, brokerage fee, or government charge will be passed on to the customer as part of our Free Worldwide Shipping service.
Tracking Information
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear in the tracking system.
If your tracking number does not update immediately, please allow the tracking system time to refresh before contacting customer service.
Wrong Or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order. VERO MODA is not able to confirm delivery if the address is incomplete, incorrect, or missing important details.
If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has already been processed or shipped.
Customs, Duties, And Taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a notice about customs, duties, taxes, brokerage fees, or other government charges for your VERO MODA order, please contact customer service before making any payment so we can review the issue and provide assistance.
Lost, Delayed, Or Damaged Packages
If your package appears delayed, please first check the tracking information and allow time for updates, especially within the first 1–3 days after shipment.
If your order is significantly delayed, marked as delivered but not received, lost in transit, or arrives damaged, please contact VERO MODA customer service at [email protected].
For damaged packages, please include your order number, a description of the issue, and clear photos of the package, shipping label, and damaged item so we can review your request.
What To Include When Contacting Us
To help us review shipping questions quickly, please include the following details in your message:
- Your full name and email address used at checkout
- Your order number
- Your tracking number, if available
- Your shipping address, if the issue is address-related
- A clear description of the shipping issue
- Photos of the package or item, if the order arrived damaged
Contact Information
If you have questions about shipping, tracking, delivery estimates, customs coverage, delayed packages, damaged packages, or address issues, please contact VERO MODA customer service at [email protected].
